pedro88Frequently Asked Questions
Users new to pedro88 often ask about account setup, payment methods, verification timelines, game categories, and how to contact our support team. These questions span registration steps, deposit and withdrawal processes, account security, and our range of betting markets and live-dealer tables.
This FAQ page answers the most common questions we receive. Each answer covers practical details—document types for KYC, withdrawal timelines, which payment methods we support (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment), the games we offer, and how to reach our team. If your question is not listed here, scroll to the support section or email us directly.
For questions about jurisdiction, account eligibility, or our legal obligations, please refer to our Legal notice page. For detailed account rules and gameplay terms, see our Terms & ConditionsFor information on how we handle your personal data, read our Privacy Policy
Topics covered in this FAQ
- Account and registrationhow to open an account, what documents you need, password recovery, and account closure
- Payments and transactionsdeposits via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet; withdrawal timelines and limits
- Games and marketsfootball betting, live-dealer tables, slot games, esports, and bonus terms
- Security and supportaccount protection, contact channels, and two-factor authentication
We require two documents for account verification. First, a valid identity document: your national ID (KTP), passport, driving licence, or similar government-issued photo ID. Second, proof of your residential address: a utility bill (electricity, water, or internet), bank statement, or rental agreement issued within the last three months. Both documents must be current and clearly readable. Upload them as colour photos or scans via your account settings. We do not store originals; our system encrypts your documents and deletes them after verification. If verification is delayed in Bandung, Jakarta, Surabaya, or other cities due to document quality, we will contact you via email to request a resubmission.
If you forget your password, go to the login page and click the "Forgot your password?" link. Enter your username or email address, and we will send a password-reset link to your email. Click the link, set a new password, and log in. If you do not receive the reset email within subject to verification, check your spam folder or contact our support team. If you have also forgotten your username, contact support directly via email or live chat and we will help you verify your identity and restore access.
Yes. To close your account, log in, go to account settings, and select "Close account." We will ask you to confirm and provide a reason. You may only close an account if your balance is zero; you must withdraw any remaining funds first. Once closed, your account cannot be reopened. All your personal data and transaction history will be retained for legal and regulatory compliance, but your account will no longer be accessible.
Payments and transactions
Yes. We support all four major Indonesian banks. When you deposit, choose "Bank transfer" and select online payment, e-wallet, mobile banking, or local payment. We will provide you with a unique virtual-account number. Transfer the amount you wish to deposit to that account using your bank's mobile app or online banking. The deposit appears in your pedro88 balance within one to three hours, depending on your bank's processing time. No transfer fee applies on our end, though your bank may charge a standard inter-bank transfer fee. For withdrawals, funds return to the same online payment, e-wallet, mobile banking, or local payment account you used to deposit.
Withdrawal requests are processed in the order they are received. We review each request within one business day for verification. Once approved, the funds are sent to your payment method—online payment, e-wallet, mobile banking, local payment, online payment, or your bank account (e-wallet, mobile banking, local payment, online payment)—within hours. E-wallet transfers typically arrive within subject to verification to two hours. Bank transfers may take one to three hours depending on your bank. Withdrawals requested during public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may take longer, as banks may be closed. If your withdrawal does not arrive within 24 hours, contact support and we will investigate.
The minimum deposit is our welcome offer via e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking. For bank transfers (local payment, online payment, e-wallet, mobile banking), the minimum is also our welcome offer. There is no maximum account preferences, but each payment method may have its own daily or monthly transfer limits set by your bank or e-wallet provider. If your deposit is rejected, contact your bank or e-wallet support; we cannot override their limits. Most deposits are credited to your account within minutes to hours.
No. We require that all deposits come from a payment method registered in your name. This is part of our anti-money-laundering and account-verification process. If you attempt to deposit from someone else's account, your deposit may be rejected or your account may be suspended pending investigation. Withdrawals are also sent only to the same payment method you used to deposit. If you need to use a different payment method, contact support to update your registered payment details after verification.
Games and markets
We cover football markets across multiple leagues and tournaments. This includes Liga 1 (Indonesian football league), Piala Indonesia (domestic cup tournament), Piala AFF (Southeast Asian championship), Champions League (European club competition), Premier League (English top division), and international World Cup qualifying matches. For each match, we offer common betting options such as match winner, total goals, both teams to score, and Asian handicap. Markets are updated throughout the season. Odds and available markets may vary by match and region. Check our platform or contact support to see which markets are available for a specific match.
Bonus terms vary by offer. Most new-account bonuses are available to users making their first deposit. A typical bonus might offer a percentage match on your initial deposit (for example, a our matching offer bonus on your first deposit, meaning if you deposit our welcome offer, you receive our welcome offer extra to play with). All bonuses come with terms and conditions—most require you to wager the bonus amount a certain number of times before you can withdraw it. Bonus funds may only be used on specific games (such as slots or certain live-dealer tables), not on all betting markets. Read the full terms of any offer before accepting it. If you have questions about a specific bonus, contact support.
We offer live-dealer tables streamed from professional studios with real dealers. Popular games include blackjack (play against the dealer to reach 21), roulette (predict where a ball lands on a spinning wheel), baccarat (bet on player, banker, or tie), and Dragon Tiger (a fast-paced card game). All tables feature multi-camera feeds, live chat with dealers, and standard table betting limits. You can join a table at any time and play at your own pace. Minimum and maximum bets vary by table. Select a table from the live-dealer menu, place your bets, and play in real time.
Our slot library includes hundreds of titles from leading game providers. Popular games include Aviator (a multiplier-based crash game), Sweet Bonanza (a fruit-themed slot with bonus features), Gates of Olympus (a mythology-themed game), Fortune Tiger (a tiger-themed slot with high payouts), and Mahjong Ways (an Asian-themed game with multiple pay lines). All slots can be played on desktop or mobile. Each game has its own rules, bonus features, and betting range. Start by selecting a game, choosing your bet size, and spinning the reels. Many games include free-spin bonuses and bonus rounds. New games are added regularly to our platform.
Security and support
We provide several tools to help you manage your account. Two-factor authentication (2FA) adds an extra security layer by requiring a code from your phone each time you log in from a new device. You can enable 2FA in account settings and choose SMS or an authenticator app. You can also update your password at any time, view your login history, and see all active sessions on your account. If you see an unfamiliar login, you can log out that session immediately. For additional account recovery or security concerns, contact our support team via live chat or email.
You can email our support team at [email protected] (or the support email address shown in your account). Include your username, a description of your issue, and any relevant details (such as a transaction ID or date). We aim to respond to all support emails within 24 hours, though response times may be longer during peak periods or public holidays. For faster help, use our live chat feature, which is available during business hours. Live chat is the quickest way to resolve account, payment, and game-related questions. Both channels are available in English.
Yes. We use standard encryption (SSL/TLS) to protect all data transmitted between your device and our servers. Your personal information—name, email, phone, identity documents—is stored in encrypted form and accessed only by authorised staff for account verification and payment processing. We do not sell your data to third parties. We share data only with payment providers (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and as required by law. For full details, read our Privacy Policy. If you believe your account has been compromised, change your password immediately and contact support.
If you notice unauthorised transactions, suspicious login attempts, or believe your account has been compromised, contact our support team immediately via live chat or email. Change your password right away and enable two-factor authentication if you have not already. Provide support with details of the suspicious activity, including dates and transaction IDs. Our security team will investigate and take steps to protect your account. If funds have been withdrawn fraudulently, we will work to recover them subject to applicable laws and banking regulations. The faster you report suspected fraud, the better we can protect your account.
Did not find your answer?
Contact our support team via live chat or email. We are here to help. For legal questions about jurisdiction or service availability, see our Legal notice page.